We'll keep improving and bring a better experience for our users. Would you please kindly send us your contact email or order number after receiving an invitation from Trustpilot? You may also report the issue with more details at Surely, I understand that it is very important for users to get help timely when he/she has trouble using the product. We are willing to investigate the signature and edit issues further and then provide a solution or do improvements in a targeted manner to take care of your benefit, however, it is hard for us to clarify everything based on the current information. I understand the pain if you are unable to run PDFelement in the way you expected. Reply from Wondershare PDFelement Updated Mar 21, 2023 Once again, unable to get immediate support and resolution. Now the Convert function is not working on my product for any pdfs I wish to convert. Again INCONSISTENT FUNCTIONALITY - FRUSTRATING! Edit function no longer works as well (highlighting or typing) as it did in past (inconsistent ability). I kept the product only because of its ability to convert, edit, and combine pdfs. I finally had to buy DocUSign to allow for effective, consistent signature process and abandon the PDF Elements signature function since it was not reliable. Only to have the same process occur over and over. Finally when able to get support - had to re-download my product again. Contacting support was not easy - often no response what-so-ever. Firstly with the document signature plan even though I had a paid version, it inconsistently allowed me to use the signature process. I have had this pdfelement for a couple of years and have consistently had issues. Inconsistent functionality - untimely support To take care of your benefit, our senior support will investigate this matter and evaluate your refund request, and they will go back to you as earlier as possible. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. Here is our refund policy for your further reference. . We accept a refund request if there is a technical or compatibility issue that could not be resolved within 30 days after purchase, we will offer a refund. For your case, please allow us to explain it in more detail and see how we could assist you further. Wondershare values each customer's benefit, and we'll do our best to help you out. I understand your feeling, and it would be very depressing when you are unable to use the Scan/OCR featue in a normal way. Reply from Wondershare PDFelement 4 days ago
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